Frequently Asked Questions
Everything you need to know about KeraFiber hair solutions.
How do KeraFiber hair fibers stay in place?
KeraFiber hair fibers are made of high-grade keratin that carries a natural static charge. This allows them to bond securely to your existing hair strands, resisting wind, rain, and perspiration throughout the day.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Most orders are processed within 24 hours, and domestic delivery typically takes 3-5 business days depending on your location.
Can I use KeraFiber with other styling products?
Yes. We recommend applying styling products like gels or oils first, allowing your hair to dry completely, and then applying KeraFiber. Finish with our Fiber Hold Spray for the best results.
What is your return and refund policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase or the color match, you can return the product for a full refund or exchange.
Are KeraFiber products safe for sensitive scalps?
Absolutely. Our fibers are made from natural keratin protein and are free from synthetic dyes, harsh chemicals, and preservatives, making them safe for daily use on all scalp types.
How do I choose the right color for my hair?
We recommend choosing the shade that most closely matches your root color. If you are between shades, it is often best to go with the darker option for a more natural, fuller appearance.