Returns & Exchanges
We want you to be completely satisfied with your KeraFiber purchase; if for any reason you are not happy with your results, we offer a 30-day money-back guarantee on all hair thickening products. Our team is dedicated to helping you find the perfect match for your hair care needs through a seamless exchange or refund process.
Initiate Your Request
Contact our support team via email or our online portal within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging, ensuring the product is at least 50% full if you are returning it under our satisfaction guarantee.
Ship It Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing